Refund Policy
Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you will receive an IN STORE CREDIT refund code for the full value (shipping cost not included) of your purchase. IN STORE CREDIT refund codes can ONLY be used for products sold on the Charlestine & Company website.
If a period of 48 hours have expired and you have not received your IN STORE CREDIT refund code, please contact us at charlestineandcompany@gmail.com so that your issue can be resolved immediately.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please send us an email at charlestineandcompany@gmail.com. After your request has been reviewed and approved for exchange, please then send your item to:
Charlestine & Company
507 Chaleur Drive
Baker, Louisiana 70714-3807 United States.
Note that the customer is responsible for return shipping fees.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an IN STORE CREDIT CODE will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a IN STORE CREDIT CODE to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to:
Charlestine & Company
507 Chaleur Drive
Baker, Louisiana 70714-3807 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an IN STORE CREDIT refund code the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.